Friday, June 6, 2014

Reflections on a first week

I am just wrapping up the first week at my new position. Over that week, I've made the following observations. None of them are new, just good to refresh myself.

listening matters: It's obvious, and every article and book tells you, but listening is the critical thing at this time. And really listening is important. Make sure to use all your active listening techniques. 40 hours of listening gets pretty exhausting, so you really have to work at staying engaged. Here's a link to an article with some reminders.

make a statement: Even though listening is the most important thing, when you've been hired into a senior role, you were hired for your expertise. So at certain points, it makes sense to make a statement. You'll see it - the point in the meeting where people are looking for your opinion on a thorny topic. Seize that opportunity to make a statement.

use but don't overuse "at my previous institution": When listening to people describe some process in your new organization, it's appropriate to describe how it was done in your old organization. In the first week, you're not saying it to suggest a change, you're saying it to show that you have listened and have understood the process in your new organization enough to compare it to your own experience. Just don't overuse it, and never say it in a way that's intend to "put down" your new organization.

take charge: As early as the first week, it's important to take charge of some things that are yours, whether it's a staff meeting or a project team meeting. Jump right in.

walk around: Get out of your office! Talk to your staff, co-workers and customers at their place. Be visible. Take an interest in people. And listen.

have fun! This is a new and exciting time in your life, so enjoy it. Get to know your new physical surroundings - take some time to smell the flowers (literally if possible). Get to know your new co-workers. People are anxious to get to know the new person and will make time for you. Take advantage of that!


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